Guide to KWIC Contacts (WhatsApp CRM): add and manage contacts, search and filter, use tags and custom parameters, bulk upload, and export contacts.
KWIC Contacts
KWIC Contacts is your WhatsApp CRM and contact management hub. Use it to organize customer data for WhatsApp automation, support, and sales follow-ups.
KWIC Contacts page (WhatsApp CRM)
Contacts overview
What you can do in Contacts
The Contacts page includes:
Add contacts
Sort contacts
Filter contacts
Search contacts
Bulk upload / import contacts
Export contacts
Contact list view
Contact tags and custom parameters (custom fields)
Use Contacts for WhatsApp campaigns (audience segmentation)
Use Contacts to build the audience for WhatsApp campaigns and broadcasts.
Use tags to segment contacts (for example, Lead, Customer, High intent).
Use filters to target the right audience before sending.
Use custom parameters to personalize templates with dynamic fields.
Then create and publish your broadcast in KWIC Campaigns.
Contacts page overview
When you open the Contacts page, you can see the complete list of contacts available in your account.
The total number of contacts is displayed at the top for quick reference.
Contacts list view in KWIC showing total contacts and table
Contact list view
The contact list displays details such as:
Contact name
Mobile number
Tags
Campaign status
Creation date
Each contact also includes action options to edit or delete the contact.
