BotFlow logic & routing

Use conditions and routing logic in BotFlow, including Set Condition and Switch Condition.

BotFlow logic & routing

Logical components control decision-making inside flows.

Available logical tools:

• Set Condition

• Switch Condition

• Data Transfer

Set Condition

Set Condition logical block in KWIC BotFlow

Set Condition configuration screen: variable, operator, and comparison value

Purpose:

• Validate user input and decide whether to continue or stop the flow.

Example:

• If a user enters their age:

  • Age ≥ 18 → Continue

  • Age < 18 → Stop or redirect

Configuration steps:

• Add Set Condition.

• Click the edit icon.

• Select the variable (example: age).

• Choose a condition:

  • Equal to

  • Not equal to

  • Contains

  • Does not contain

  • Starts with

  • Greater than

  • Less than

• Enter the comparison value (example: 18).

Multiple conditions:

• OR → Any condition is true

• AND → All conditions must be true

Switch Condition

Switch Condition logical block in KWIC BotFlow

Switch Condition configuration to route based on a variable value

Purpose:

• Route users into different flows based on a variable value.

Example:

• Age = 18 → Flow A

• Age = 19 → Flow B

• Age = 20 → Flow C