Commerce actions
Use catalog, product, and order actions in BotFlow to build WhatsApp commerce flows.
Commerce actions
Use commerce actions to show products, collect order details, and manage carts.
Open the Flow Builder, then select Catalog.
Edit the message
Click the pencil icon. In the Body, type your catalog message.
Example: “Check out all our products here.”
Enhancements:
Bold, italic, strikethrough
Add a footer message if needed
Sets group related products inside a catalog.
Catalog Sets option in BotFlow catalog actions Catalog Sets configuration screen in KWIC BotFlow Click Sets in the catalog section, then click the pencil icon.
Create or select a set
Create or select a Catalog Set.
Go to Set Catalog Segments. Select the product and assign it to the required Product Set.
Adjust product flow (optional)
Use Product Flow to manage how products appear.
Example sets:
The Product section is where you decide which products are shown or selected by the customer.
Product action in BotFlow catalog and commerce section Product action configuration in KWIC BotFlow Click Product, then select the required product.
Write the message
Enter the Body message explaining the product. Add variables and formatting if needed.
Add a Footer (optional), then click Save.
Order Details sends confirmed order information to the customer.
Order Details action in BotFlow commerce actions Order Details configuration screen in KWIC BotFlow Order Details fields: variables, country, product type, and footer Add Order Details
Click Order Details.
Write the message
Enter the Body message. Add variables and formatting (emoji, bold, italic, strikethrough) if needed.
Add Footer, select Country, choose Product Type (Physical or Digital), and select Commercial Manager.
Expiry message and save
Enter Expired Description, then click Save.
Create Order converts selected products into an official order and defines the order flow.
Create Order action in KWIC BotFlow commerce actions Create Order configuration screen in KWIC BotFlow Add Create Order
Click Create Order, then select product items.
Add customer address
Add Customer Address.
Configure Result Variable and add Response Variables. Review the available response variables.
Clear Cart removes all products previously added by the customer.
Clear Cart action in KWIC BotFlow commerce actions Add Clear Cart to the flow.
Behavior:
When the customer clicks the button, all cart items are removed instantly.
Use this when:
Customer cancels the order
Customer wants to start again
