BotFlow setup

What BotFlow is, why it matters, and how to create your first WhatsApp chatbot flow in KWIC.

BotFlow setup

BotFlow in KWIC is a WhatsApp chatbot flow builder for WhatsApp Business API (WABA).

Use it to build no-code WhatsApp chatbot flows for support, lead qualification, and commerce.

What is BotFlow?

BotFlow helps businesses respond instantly, collect customer information, guide users through options, and reduce manual work.

Why BotFlow is important

BotFlow acts as the brain of WhatsApp automation in KWIC.

Key benefits:

• 24/7 automated replies

• Faster customer engagement

• Reduced agent workload

• Structured and professional conversations

• Improved customer experience

Create your first BotFlow

1

Log in

Log in to your KWIC account.

2

Open Automations

Go to the Automations section.

KWIC dashboard menu showing the Automations section

3

Open BotFlow

In the Automations menu, find and click BotFlow.

Automations menu with BotFlow (Flow Builder) option

4

Create a flow

In the top-right corner, click Create Flow.

Create Flow button in KWIC BotFlow (Flow Builder)

Related guides

• WhatsApp automation triggers and sequences: KWIC Automations (Automated Actions, Replies, Sequences)

• WhatsApp template setup (WABA): KWIC Templates

• WABA onboarding checklist: KWIC WhatsApp Business API Account Requirements