KWIC Automations

Configure KWIC WhatsApp automation (WABA): automated replies, after-hours auto-reply, sequences, keyword triggers, custom reply materials, and quick replies.

KWIC Automations

Use KWIC Automations to run WhatsApp Business API (WABA) automation.

Set up auto-replies, working-hour messages, sequences, and keyword triggers.

Automations overview

Use KWIC Automations for:

• Automated replies and working-hours messages

• After-hours auto-replies

• Follow-up sequences

• Keyword-based WhatsApp automation

Quick links

• WABA onboarding: KWIC WhatsApp Business API Account Requirements

• WhatsApp chatbot flows: KWIC BotFlow (Flow Builder)

• WhatsApp templates: KWIC Templates

Open Automations in KWIC

1

Log in

Log in to your KWIC account.

2

Open Automations

Navigate to Automations and click it.

KWIC dashboard menu showing the Automations section

3

Confirm you are on the Automations screen

Your screen will look like this.

KWIC Automations screen overview

Choose a topic

Automated Actions

Automated Actions are built-in automations in KWIC.

They run when a specific event happens in a chat or workflow.

Use them for:

• Working hours and after-hours replies

• Customer engagement replies (welcome, fallback, flow session expired)

• Follow-ups and resolution handling

• E-commerce payment notifications

Setup guides:

• Working hours

• After-hours & availability

• Customer Engagement

• Follow-up & resolution

• Payment notifications

If you need multi-step conversations, send users into a Flow.

See KWIC BotFlow (Flow Builder).

• Custom Reply Materials

• Sequences

• Keyword Actions

• Quick Replies