Keyword actions

Trigger replies or flows when a user sends a specific keyword.

Keyword actions

A keyword action automates replies based on specific keywords entered by users.

Access Keyword Actions

1

Step 1: Log in

Log in to your KWIC account.

KWIC login screen (for Keyword Actions setup)

2

Step 2: Open Automations

Go to Automations.

Navigate to Automations menu (Keyword Actions)

3

Step 3: Open Keyword Actions

Search for Keyword Actions.

Keyword Actions screen in KWIC Automations

4

Step 4: Add a keyword

Click Add Keyword (top-right corner).

Configure the Keyword

• Type the Keyword.

• Enable Exact Match (optional).

• Click Next.

Assign Keyword to Action

• Text: assign an existing text or create a new one.

  

  Assign a text reply to a keyword action in KWIC
• Flow: assign an existing flow or create a new flow.

  

  Assign a flow to a keyword action in KWIC
• Image: search and assign an image.

Save Configuration

• Click Save.