After-hours & availability

Configure after-hours reply, unavailable reply, and delayed response alerts.

After-hours & availability

Working Hours Management aligns WhatsApp communication with your team’s actual availability.

After-Hours Reply (outside working hours)

Set a response for messages received outside working hours.

1

Step 1: Open After-Hours Reply

Locate the After-Hours Reply option.

After-Hours Reply option in Working Hours Management

2

Step 2: Enable After-Hours Reply

You will see a slider. Click it to enable it.

3

Step 3: Choose what to send

After-Hours Reply configuration: Custom Reply Material or Flow

• Custom Reply Material – Send a message from your custom replies.

• Flows – Choose and send a flow.

Unavailable During Working Hours (no agent available)

Send a message when no one is available to respond during working hours.

1

Step 1: Open Unavailable During Working Hours

Find the Unavailable During Working Hours option.

Unavailable During Working Hours option in KWIC

2

Step 2: Enable it

Click the slider to enable it.

3

Step 3: Choose what to send

Unavailable During Working Hours configuration: Custom Reply Material or Flow

• Custom Reply Material – Send the reply using your custom message.

• Flows – Choose and send a flow.

Delayed Response Alert (wait-time message)

Notify users if they wait more than 15 minutes for a reply during working hours.

1

Step 1: Open Delayed Response Alert

Go to the Delayed Response Alert option.

Delayed Response Alert option in Working Hours Management

2

Step 2: Enable it

Click the slider to activate it.

3

Step 3: Choose what to send

Delayed Response Alert configuration: Custom Reply Material or Flow

• Custom Reply Material – Send a message from your custom replies.

• Flows – Select and send a flow.