Payment notifications

Payment success and payment failure messages.

Payment notifications

Use payment notifications to automatically message customers about payment status.

What this automation is for

• Confirm a successful payment.

• Help customers retry when payment fails.

Payment notifications usually require approved WhatsApp templates.

Create them in KWIC Templates.

Payment Success

Send a confirmation when payment is successful.

1

Open Payment Success

Open Payment Success in Automated Actions.

Payment Success automation option in E-commerce

2

Enable it

Enable it using the slider.

3

Choose a template

Choose the template you want to send.

Example message:

“Payment received for Order {{order_id}}. We’ll notify you when it ships.”

Payment Failure

Send a message when payment fails.

1

Open Payment Failure

Open Payment Failure in Automated Actions.

Payment Failure automation option in E-commerce

2

Enable it

Enable it using the slider.

3

Choose a template

Choose the template you want to send.

Example message:

“Your payment didn’t go through for Order {{order_id}}. Retry here: {{payment_link}}”