Sequences

Build timed WhatsApp follow-up sequences.

Sequences

A sequence is a set of automated steps designed to interact with users over time.

Example:

• Check-in at reception → Consultation → After one hour, a message with receipt → After seven days, a follow-up reminder.

Access Sequence

1

Step 1: Log in

Log in to your account.

KWIC account login screen

2

Step 2: Open Automations

Go to Automations.

Open Sequence in KWIC Automations

3

Step 3: Open Sequence

Search for Sequence and click it.

Create a New Sequence

1

Step 1: Add a sequence

Click Add Sequence (top-right corner).

Add Sequence button in KWIC Automations

2

Step 2: Name it and set status

Enter the sequence name, then set the status:

• Active

• Disabled

3

Step 3: Save

Click Save.

Add Steps to the Sequence

1

Step 1: Open Add Steps

Inside your sequence, click Add Steps.

Add Steps button inside a KWIC sequence

2

Step 2: Add a step

Click Add Step.

Sequence step editor in KWIC Automations

Configure delay and schedule for a sequence step in KWIC

Step configuration:

• Step Name

• Delay Value

• Delay Unit (Minutes, Hours, Days)

• Time Window

• Allowed Days

• Message (direct text or template + variables)

Sequence Execution

• Steps run automatically based on the configured delay and schedule.