Sequences

Build timed WhatsApp follow-up sequences.

Sequences

A sequence is a set of automated steps designed to interact with users over time.

Example:

  • Check-in at reception → Consultation → After one hour, a message with receipt → After seven days, a follow-up reminder.

Access Sequence

1

Step 1: Log in

Log in to your account.

KWIC account login screen
KWIC account login screen
2

Step 2: Open Automations

Go to Automations.

Open Sequence in KWIC Automations
Open Sequence in KWIC Automations
3

Step 3: Open Sequence

Search for Sequence and click it.

Create a New Sequence

1

Step 1: Add a sequence

Click Add Sequence (top-right corner).

Add Sequence button in KWIC Automations
Add Sequence button in KWIC Automations
2

Step 2: Name it and set status

Enter the sequence name, then set the status:

  • Active

  • Disabled

3

Step 3: Save

Click Save.

Add Steps to the Sequence

1

Step 1: Open Add Steps

Inside your sequence, click Add Steps.

Add Steps button inside a KWIC sequence
Add Steps button inside a KWIC sequence
2

Step 2: Add a step

Click Add Step.

Sequence step editor in KWIC Automations
Sequence step editor in KWIC Automations
Configure delay and schedule for a sequence step in KWIC
Configure delay and schedule for a sequence step in KWIC

Step configuration:

  • Step Name

  • Delay Value

  • Delay Unit (Minutes, Hours, Days)

  • Time Window

  • Allowed Days

  • Message (direct text or template + variables)

Sequence Execution

  • Steps run automatically based on the configured delay and schedule.

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