Working hours

Set working hours, timezone, and holiday mode in Automated Actions.

Working hours

Working Hours tells KWIC when your team is Online vs Offline.

1

Step 1: Open Working Hours

Go to the working hours section and click Edit.

Working Hours section with Edit button in KWIC Automations

2

Step 2: Review the Working Hours screen

The screen will appear as shown.

Working Hours configuration screen in KWIC Automations

3

Step 3: Select time zone

Select the time zone based on your country.

Time zone selection for Working Hours in KWIC

4

Step 4: Confirm working days

After selecting the time zone, the days from Monday to Saturday will be displayed.

5

Step 5: Set working hours per day

Set the working time for each day.

Set working hours per day in KWIC Automations

6

Step 6: Add a second time slot (optional)

If you need two time slots for a day, click + (plus) and add the new time.

Add a second time slot in Working Hours

7

Step 7: Mark a day as closed (optional)

If you want to close a day, click Open. It will change to Closed.

Toggle a working day from Open to Closed in KWIC

8

Step 8: Enable Holiday Mode (optional)

Use Holiday Mode to automatically send replies during holidays when you are unavailable.

Activate it by clicking the Holiday Mode button.

Holiday Mode setting in Working Hours